ANZ Bank New Zealand Limited In New Zealand Has Service Consultant Job Openings For 2024: Apply Now! (Application Deadline: 05/11/2023)
ANZ Bank New Zealand Limited is a customer-focused Banking & Financial Services company dedicated to providing exceptional service to our clients. We are currently seeking a dynamic and customer-oriented Service Consultant to join our team. As a Service Consultant, you will play a vital role in ensuring customer satisfaction through effective communication, problem-solving, and relationship building
Job Summary:
The Service Consultant serves as the primary point of contact for our clients, assisting them with their inquiries, resolving issues, and providing expert guidance on our products or services. This role requires excellent interpersonal skills, a strong customer service mindset, and the ability to work collaboratively with internal teams to deliver outstanding service experiences.
Service Consultant
ANZ Bank New Zealand Limited
Manukau & East Auckland, Auckland
Banking – Retail/Branch (Banking & Financial Services)
Contract/Temp
Competitive salary with generous staff benefits
Company description : ANZ Banking Group Limited
Job description : Mō te tūranga – About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
Role Location: Te Mōro o Manukau, Manukau Mall
Role Type: 12 Month Fixed term position
Work Hours: Tuesday to Saturday (including one late night)
In this role, you would have the opportunity to:
- Provide exceptional customer experience through quality interactions that meet customers’ complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate.
- Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.
- Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements.
- Demonstrate living the ANZ Values with our customers and colleagues.
Ōu Pūkenga? – What will you bring
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus
- Prior experience working with stakeholders and establishing and managing relationships
- Excellent communication skills both written and oral
- Strong time management skills and ability to prioritise
- A positive attitude with a growth mindset
- Working knowledge in using different digital channels
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.He aha te take e uru ai koe ki a mātou? – So, why join us?
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
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We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
To find out more about working at ANZ or to view other opportunities visit anz.co.nz/careers
You may apply for this role by visiting ANZ Careers and search for the reference number [Job requisition Number].Te Rā Ōtinga – Job Posting End Date
05/11/2023, 11.59pm,
Responsibilities:
- Customer Support:
- Serve as the first point of contact for customer inquiries via phone, email, or chat, and provide prompt and professional assistance.
- Listen attentively to customer concerns, understand their needs, and provide accurate information or solutions to address their queries or issues.
- Demonstrate empathy and patience in handling customer complaints or challenging situations, aiming to exceed their expectations.
- Product/Service Knowledge:
- Develop a comprehensive understanding of our products or services to effectively address customer inquiries and provide appropriate recommendations.
- Stay updated on product/service enhancements, pricing, and promotional offers to provide accurate and up-to-date information to customers.
- Problem Resolution:
- Analyze customer issues or complaints, troubleshoot problems, and provide timely and effective solutions.
- Escalate complex or unresolved issues to the appropriate departments while ensuring proper documentation and follow-up.
- Relationship Building:
- Build strong rapport and long-term relationships with customers by demonstrating professionalism, empathy, and reliability.
- Proactively engage with customers to identify opportunities for upselling or cross-selling products or services that align with their needs.
- Team Collaboration:
- Collaborate with internal teams, such as sales, technical support, and operations, to ensure seamless coordination and resolution of customer inquiries or issues.
- Provide feedback and suggestions to improve customer experiences and streamline processes.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in a customer service or customer-facing role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Positive attitude, adaptability, and a genuine passion for delivering exceptional customer experiences.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Meaningful work that positively impacts customers’ lives.
- Employee discounts on company products/services.
Note: This description is intended to provide a general overview of the responsibilities and qualifications for the position of Service Consultant. It is not exhaustive and may be subject to change or modification based on the company’s needs and priorities.
To apply, please submit your resume and cover letter to ANZ BANK LIMITED Recruitment. We appreciate all applications, but only those selected for an interview will be contacted.
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